General
How can I delete my account?
Ready to leave a workspace for good? You can delete your account at any time. If you're a member of multiple workspaces, you'll have an account per workspace, so you'll need to deactivate each one separately. All paid plans you hold are immediately ...
I reached the limits of my plan
Confused on how your account limits work? Don't worry, in this guide we got you covered. Here, we will help you understand the different limits that your account has based on the subscription or plan that you are into. First, please visit our Pricing ...
My credit card is not supported
A credit card decline occurs if, for a particular reason, a credit card payment cannot be processed and the transaction is declined by the payment gateway, the processor, or the bank issuing the money. Why was a charge declined? Declines can happen ...
What if my payment method fails?
Below you can find a list with the most common reasons for a failed payment for any of our services. Double check the credit card information you have entered. You may have written a number wrong which will prevent our system from recognizing your ...
What are the various payment methods?
We accept directly the following types of credit card payments: VISA, MasterCard, American Express and Discover. The available payment methods may change depending on your region. After submitting your order, you will be prompted to fill in your ...
My subscription plan was automatically renewed
When signing up for one of our awesome subscriptions to planBIM, your plan will be set to auto-renew by default (similar to most online subscriptions). This means if you sign up for an Annual plan on January 5th of one year, the following calendar ...
How can I transfer the ownership of my account?
As the owner of your organization (org), you may need to transfer ownership to another member of your team for whatever reason (i.e. Employment is ending, job role change, etc.). Here are the steps to transfer ownership
How can I downgrade my plan?
A planBIM subscription is offered as a monthly or annual plan. You can downgrade your plan from your Workspace settings page. • Find the Profile icon in the upper right, and click on it • Select WORKSPACE SETTINGS from the drop-down menu • Select ...
I'm unable to login. What might be the issue?
If you cannot access your account, these could be the potential reasons: The password you have entered is incorrect. Click here if you forgot your password. The Email address you are using is incorrect. Click here if you forgot your Email ID. We may ...
What happens to deleted or archived projects/documents/files/content objects/reports?
Archived When you archive a Project or document it goes straight to the ARCHIVED folder. You can Restore the project or document simply by going to the ARCHIVED section and then clicking on Restore option as shown in the image or click on Delete icon ...