What if my payment method fails?
Below you can find a list with the most common reasons for a failed payment for any of our services.
Double check the credit card information you have entered. You may have written a number wrong which will prevent our system from recognizing your card correctly.
Check whether your credit card has not expired. If this is the case, you should contact your bank for additional assistance.
Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions.
Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this information.
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