What is the refund policy?

What is the refund policy?

There are two possible reasons for a refund-
  1. Change in subscription plans
For example, if you downgrade your plan in the middle of your working active plan, then the refund would be done in the form of BIMcoins.
  1. Change in the no. of billable users
For instance, if the no. of billable users reduce in your workspace, then you will be charged on the basis of their usage and the rest of the amount will be refunded back to your workspace in the form of BIMcoins.

These are some of the important points of our Refund policy-
  • Any refund to be made will be done only in the form of BIMcoins.
  • An owner can transfer his personal BIMcoins to any of the workspaces he is associated with but BIMcoins from the workspace cannot be transferred back to the personal account.
  • Apart from planBIM, BIMcoins cannot be used on any other platform and cannot be used to cash-in the amount.
  • No refund will be made if the user deletes the workspace. The existence of the very workspace is essential to claim the refund.



    • Related Articles

    • Does planBIM comply with GDPR?

      planBIM is committed to helping our users understand the rights and obligations under the General Data Protection Regulation (GDPR), which took effect on May 25, 2018. We have introduced tools and processes to ensure we comply with GDPR requirements. ...

    • Adding/Removing Members (Proration)

      You can refer the following guidelines to learn how adding/removing members under annual/monthly billing cycle affects your billing amount. Monthly Members So, the way billing works is, the owner pays before activating the plan and right after that ...

    • What if I change the number of billable collaborators in a workspace?

      The billing amount is decided as per the plan you choose, the subscription you select and the number of billable users inside the workspace. If you change any of these parameters, there will be a change in the billable amount. For instance, consider ...

    • planBIM Tab in the Revit Ribbon [Plugin]

      Once you have installed the planBIM plugin from the Autodesk Store, you'll be able to see a new planBIM tab in the Revit ribbon. If you want to know how to install planBIM, please read this article. Once you open Revit, click on the planBIM tab in ...

    • How can I check and find out what data is stored about me?

      planBIM stores your data in the cloud using several types of storage, depending on the type of data, including databases, file storage and other systems. Our systems are only accessible by people and services who need access. This means that your ...