Who counts as a billable user?

Who counts as a billable user?

The billing is done on the basis of the no. of billable users inside the workspace. The users can be a part of multiple projects inside the workspace, but the amount charged doesn’t depend on the number of projects or the number of roles performed by users being repeated in different projects.

Who is counted as billable user?
Any member who is a manager or editor in any of the projects will be considered as a billable user. Viewers are not considered as billable users.

So, if you’re a manager or editor in a number of projects, then you will be counted as a billable user, but just once while calculating all the billable users.  
If you’re a viewer in any of the projects but happen to be a manager or editor in any of the projects inside that workspace, then while counting the billable users, you will be counted just once.
But if you’re just a viewer in all of the projects, then you won’t be counted as a billable user.

Get in touch with our help desk in case you want further help
We’d be more than happy to help!😀
    • Related Articles

    • What if I change the number of billable collaborators in a workspace?

      The billing amount is decided as per the plan you choose, the subscription you select and the number of billable users inside the workspace. If you change any of these parameters, there will be a change in the billable amount. For instance, consider ...
    • LOD Matrix User Interface

      Introduction Level of development (LOD) is a set of specifications that gives professionals in the AEC industry the power to document, articulate and specify the content of BIM effectively and clearly. The LOD Matrix is like a visual spreadsheet that ...
    • User Roles & Permissions in planBIM

      In planBIM, whenever you create your account, it gets associated with your company. You can create multiple workspaces, or others can invite you to their workspace. Each workspace can have multiple projects. Refer to the illustration below. There are ...
    • Editing User Profile Details

      You can access your profile and account information by clicking the Profile button on the top navigation bar and selecting Edit Profile. You will be redirected to the Profile & Settings page where you can edit your profile information. Edit Profile ...
    • Recurring BIMcoins for paid plans

       Each month, every billable user inside the workspace or company (depends under which platform the billing is being done) gets BIMcoins from our team, and they can use it for various things like viewing files inside planBIM and many more.