How can I reach the planBIM team directly?
planBIM’s friendly and knowledgeable Customer Happiness Team provides fast, attentive 24-hour help via chat, Monday through Friday and limited support during weekends.
We’re dedicated to helping you have a great experience with planBIM. Rest assured, you will be assisted by a real person who cares about the happiness of our users.
To chat with us, simply follow the steps below:
You can connect with us by clicking the sticky icon present in the bottom right corner of the planBIM webpage and blog pages, as shown in the image below.
You can also connect with us from the Workspace of the app after you sign in, by clicking the ❔ icon present at the bottom right corner and then clicking on 💬 Chat with Us. If you are inside a project, you can also go to ❔ HELP > 💬 Chat with Us.
📃When you want to read more about using the app, you can refer to articles in our Help Center.
Initial response time
When your chat reaches support, you can expect a first response within these timeframes:
24-hour support from Monday until Friday
First response within 1 – 4 hours during weekdays
We reply within 24 – 48 hours on weekends
Follow up response rate
More often than not, a first response may open a series of investigation and follow up responses can usually take longer.
Complicated and tricky issues may need to be reassigned to a Senior planBIM Specialist or escalated to a Manager. Our team will resolve your issue as swiftly as possible but could take up a few days, especially if the issue requires a fix from our engineers.
You can also drop a mail on support@planbim.io
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